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Delivery Policy


ADVANCE ORDERS, CUT-OFF TIME AND NOTIFICATIONS

We accept advance orders up to 3 months prior to your delivery date. To signify that your order has been confirmed, please expect a text confirmation from us after you have submitted your order. We may also call/text you directly, if necessary. Note that orders placed after 7PM (Philippine Standard Time) will be responded to the following day. It is important that you select your preferred delivery date and preferred time on check-out. You will also be notified via text if your order has been dispatched for delivery.

AREA OF COVERAGE AND FEES

We accept delivery only within the Metro Manila areas. Delivery fees will be automatically calculated upon check-out, before proceeding to payment. Delivery fees may range from P100 to P350 depending on the distance of your location from our commissary. Please note that distance may affect the quality of the food due to longer delivery time. If your location is not covered by our delivery area, please contact us through our landline or cellphone number in the “Contact Us” page to see if we can accommodate your area.

 
POSSIBILITY OF DELAYS

The delivery time slot for the next available hour does not take into account the distance of your delivery address. When selecting time slots, please note that peak hours, weather conditions, the usual Metro Manila traffic and holidays may affect delivery time.
 
STORE/CURBSIDE PICK-UP OPTION

You may also choose to select the “Store Pick-Up” option and arrange to pick-up personally. If you need our staff to deliver your food to your car by the driveway, please indicate “Curbside Pick-Up” along with your vehicle type, color and plate number in the “Special Request” portion. For curbside pick-up, please call us in our landline or cell phone number to inform us when you have arrived. There are no added fees with the Store Pick-Up option, including the curbside pick-up service. If another person is picking up your order, please share with him/her the ORDER NUMBER that was assigned to you.

PAYMENT

Payment may be made online via credit card/debit card (Paymongo), bank transfer and G-cash (Dragonpay). Philippine banks are covered in the bank transfer (Dragonpay) option. Note that we do not accept Cash on Delivery (COD) but If you are unable to make an online payment, you may choose the “Offline Bank Transfer option. In this case, your order is not confirmed until our staff directly contacts you via SMS/email/direct call to confirm/accept your order.